Customer experience
Happy buyers. Quiet inbox.
- Buyer messages answered fast, and on brand.
- Returns, refunds and claims handled by us, start to finish.
- Reviews monitored, and the patterns reported back to you.
How it works
Who answers when a buyer writes
We are the seller of record on the listings we run, so the message, the return and the claim all come to us first. You hear about the pattern, not the ticket.
01Receive
Every buyer message, return and claim arrives in our seller account. Nothing routes through your team.
02Answer
Every message gets a same-day reply, on brand. If a question needs the brand’s input, we ask your rep and answer once we know.
03Resolve
Returns, refunds, replacements and claims are handled on our account, start to finish. You never see the ticket.
04Report
The questions and return reasons that repeat go back to you. That is product feedback you would otherwise only get from a one-star review.
What it covers
Everything under customer experience
All of it runs inside the partnership. No separate fee, no separate contract, and no ticket queue for your team to watch.
Buyer messages
Questions before the sale and problems after it, answered the same day. Every marketplace sets a response standard, and meeting it is our job, not yours.
Returns and claims
Every return, refund, replacement and claim is processed on our account. The buyer gets a fast answer, and the reason for the return is logged for your report.
Review monitoring
New reviews and ratings monitored on every product we carry. Negative ones reach you with the reason attached, and anything that breaks the marketplace’s review rules is reported.
Product Q&A
The public questions on your listing answered accurately instead of by other shoppers guessing. Those answers are read by buyers and quoted by AI shopping assistants.
Where we sell
Marketplaces we sell on
Amazon
Our home marketplace, Canada and US. Canadian fulfillment and compliance on both sides of the border.
Walmart
A second marketplace for brands ready to widen beyond Amazon alone.
eBay
A different buyer and a different rulebook. We know how it runs, for catalogs that fit it.
TikTok Shop
Where discovery happens now. We are building the playbook for brands that want in early.
Customer experience FAQ
Questions brands ask us
Anything not covered here, ask us on the call.
Who do buyers think they are talking to?
The marketplace storefront they bought from. We are the seller of record, so we answer as the seller, on brand.
Can you get bad reviews removed?
Only the ones that break the marketplace’s own rules, and those we report with the evidence. An honest bad review stands, and it comes to you with the reason so the product or the listing can answer it.
What if a buyer asks something you cannot answer?
We ask your brand representative and reply once we know. A product question we cannot answer from the listing is the only time this reaches your team.
Do you handle phone calls?
Not today. Marketplace buyers reach the seller through the marketplace’s messaging, and that is where we work, alongside email.
Great service for buyers. None of the work.
Every message, return and claim lands with us, not your team. You hear what buyers are saying. We handle the rest.